To turn on utilities for a residence served by the City of Pawnee Rock, you must fill out a Service Application and pay a one-time setup fee of $60.
* Make sure to bring two forms of ID. A Driver's License and Social Security Card are the two most common forms of ID.
Where Can I Get a Utility Service Application?
Contact the City Clerk during office hours. The application can be picked up or mailed to you.
How Do I Request a Trash Tote?
If you need a trash tote (or additional totes), please contact the City Office. The trash service provider will drop off totes at their earliest convenience.
How Do I Shut Off My Utilities?
To turn off your utilities, you need to contact the City Clerk in person or by phone. If possible, let the City Clerk know you intend on shutting of your utilities 3 days in advance. This will ensure your final bill will be ready and available the day your service is actually shut off.
Are There Any Restrictions to Receiving Utility Service?
There are no restrictions preventing a resident from receiving services.
The one exception is if there is a remaining balance on your account owed to the City of Pawnee Rock from a previous service request.
All previous balances must be paid in full before receiving new services.
How Do I Transfer Service to a New Address?
Contact the City Office for details. Please contact the office several days in advance to ensure services is activated at your new residence before your move.
When Are Utility Bills Mailed?
Utility bills are mailed within the first 5 days of each month.
When Is My Utility Bill Due?
Utility payments must be received by the 25th day of each month.
If payment is not received by the 25th, late fees will be assessed.
If the 25th falls on a weekend or holiday, payment must be dropped off in utility payment box to right of office door by 8 AM the next business day or it will be considered late.
Why Did I Receive a Shut-Off Notice?
If payment is not received by the listed due date, a shut-off letter will be mailed.
The letter will include your current balance (including any late fees) which must be paid to continue service.
How to Resume Service After a Shut-Off
If your utility services have been shut-off due to non-payment, the entire balance must be paid to bring your account current (a balance of $0.00).
This includes any past due amounts as well as any balance due for the current month and a re-connection fee of $60.00.